Terms and Conditions

Definitely Definitely Ltd

Trading as Jaimie Sarah

Last updated: January 2026

Company Details

Definitely Definitely Ltd (‘Company‘, ‘we‘, ‘us‘, or ‘our‘ or ‘the Company’), is a company registered in England and Wales.

Registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. 

VAT number: GB296685240.

Website: www.jaimiesarah.com

Email: [email protected]

Phone: 07720 290 116

Agreement to These Terms

These Terms and Conditions (‘Terms’) form a legally binding agreement between you (‘you’, ‘your’, or ‘Client’) and Definitely Definitely Ltd, governing your access to and use of our services, website, and all related programmes and materials (collectively, ‘Services’).

By accessing our website, purchasing a programme, or engaging us for any service, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, you must not access or use the Services.

IF YOU DO NOT AGREE WITH THESE TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST CEASE USE IMMEDIATELY.

These Terms may be updated from time to time. We will indicate updates by changing the ‘Last updated’ date above. It is your responsibility to review these Terms periodically. Continued use of the Services after any update constitutes acceptance of the revised Terms.

The Services are available to individuals aged 18 and over only. By using the Services, you confirm that you are at least 18 years of age.

1. OUR SERVICES

We provide marketing consulting, brand strategy, and executive coaching services, including:

  • One-to-one (1:1) private coaching and consulting
  • Group programmes and masterminds, including Magnetic Influence® The Mastermind
  • Digital content, courses, and resources
  • Any other services described on our website or in a proposal or agreement with you

Our Services are provided from the United Kingdom and are governed by UK law. If you access our Services from outside the UK, you do so at your own initiative and are responsible for compliance with any applicable local laws.

Our Services are not tailored to comply with sector-specific regulatory frameworks such as HIPAA or FISMA. If your use of our Services would be subject to such regulations, you may not use the Services.

2. COACHING DISCLAIMER

Our Services constitute coaching and consulting only. They are not a substitute for professional therapy, counselling, medical advice, financial advice, legal advice, or any other regulated professional service.

Coaching is a collaborative, forward-focused process designed to help you clarify goals, develop strategies, and take action. It is not a clinical or therapeutic relationship.

We make no guarantees as to specific results or outcomes. Your results will depend on your own commitment, effort, circumstances, and a range of factors outside our control. Any testimonials, case studies, or examples used on our website or in our marketing reflect individual experiences and are not a promise of results.

You are solely responsible for all decisions you make in connection with our Services and for the outcomes of those decisions. If you have concerns about your mental health, physical health, financial situation, or any legal matter, you should consult an appropriately qualified professional.

3. CONFIDENTIALITY

3.1 Our Obligations to You

We will treat all information you share with us in the course of receiving our Services as confidential. We will not disclose your personal information or details of your engagement with us to any third party, except:

  • Where you have given us your explicit consent to do so;
  • Where we are required to do so by law or a court order;
  • Where we have a safeguarding obligation (for example, where there is a risk of serious harm to you or others);
  • To our professional advisers (e.g. accountants or solicitors) who are themselves bound by obligations of confidentiality; or
  • In anonymised form, for the purposes of case studies or marketing, where your identity cannot reasonably be identified.

3.2 Your Obligations to Us

You acknowledge that in the course of receiving our Services, we may share with you confidential and proprietary information, including but not limited to our methodologies, frameworks, systems, processes, business information, and programme materials (‘Confidential Information’).

You agree to:

  • Keep all such Confidential Information strictly confidential;
  • Not disclose it to any third party without our prior written consent;
  • Use it solely for your own personal or business development as intended within the Services; and
  • Return or permanently delete any Confidential Information upon request or termination of your engagement.

This obligation of confidentiality survives the termination or expiry of your engagement with us.

3.3 Group Programmes and Mastermind

Within group programmes, including the Magnetic Influence® The Mastermind, multiple clients share a common space. As part of your participation:

  • You acknowledge that other members will share personal, business, and sensitive information in good faith;
  • You agree to treat all information shared by other group members as strictly confidential;
  • You must not share, discuss, or disclose any information shared by other members with any person outside the group;
  • You must not use information shared by other members for competitive, commercial, or any other purpose; and
  • This obligation continues indefinitely after your participation in the group ends.

Any breach of this clause may result in your immediate removal from the programme without refund, and we reserve the right to take legal action to enforce this obligation and seek damages.

4. INTELLECTUAL PROPERTY

4.1 Our Intellectual Property

We own or are the licensor of all intellectual property rights in our Services and in all materials, content, and resources we create and share, including but not limited to:

  • Frameworks, methodologies, and systems;
  • Worksheets, workbooks, templates, and exercises;
  • Recorded sessions, webinars, and audio/video content;
  • Slide decks, written content, and digital resources;
  • Website content, branding, logos, and trademarks.

All such materials are protected by copyright, trademark, and other intellectual property laws. They are provided solely for your own personal use within the scope of your engagement with us.

4.2 Restrictions on Use

Unless we give you our express prior written consent, you must not:

  • Copy, reproduce, distribute, or share our materials with any third party;
  • Use our materials for any commercial purpose or to generate revenue for yourself or any third party;
  • Incorporate our materials into any other product, course, programme, or service;
  • Record any live sessions, webinars, or calls without our prior written consent;
  • Remove or alter any copyright notices or branding from our materials; or
  • Reverse engineer or adapt our systems, frameworks, or methodologies.

These restrictions survive the termination or expiry of your engagement with us.

Any unauthorised use of our intellectual property constitutes a material breach of these Terms and may give rise to a claim for damages and injunctive relief.

4.3 Your Submissions and Contributions

If you submit feedback, suggestions, testimonials, ideas, or other content to us, you grant us an irrevocable, perpetual, royalty-free licence to use, reproduce, and publish such content for any lawful purpose, including marketing. We shall own any intellectual property in such submissions.

Where you provide a testimonial or review, you warrant that it is truthful and based on your genuine experience, and you consent to us publishing it with your name and relevant identifying details (such as job title or business sector). We will seek your approval before publishing any testimonial.

5. PROGRAMME TERMS

5.1 Scope

The specific details of any programme, including duration, format, sessions, and inclusions, will be set out in the programme description provided to you at the point of purchase, or in a separate agreement or proposal if applicable. These Terms apply in addition to any programme-specific terms.

5.2 Access and Participation

Access to our programmes is personal to you and may not be transferred, shared, or gifted to any other person without our prior written consent. You may not allow any other person to attend sessions on your behalf.

5.3 Group Programme and Mastermind Conduct

If you participate in a group programme or Magnetic Influence® The Mastermind, you agree to:

  • Participate respectfully and constructively;
  • Not solicit, promote, or sell any product or service to other group members without our prior written consent;
  • Not record any group sessions, calls, or webinars without the express consent of all participants;
  • Not use the group environment to disparage, harass, or harm any other member;
  • Comply with any community guidelines we publish from time to time.

We reserve the right to remove any participant from a group programme at any time, without refund, if their conduct is in breach of these Terms, is harmful to other members, or is detrimental to the group environment. We will act reasonably in exercising this right but are not required to issue a warning before doing so.

5.4 Sessions

Sessions will be scheduled by mutual agreement. We will make reasonable efforts to accommodate your scheduling needs, but we are not obligated to provide sessions outside our normal working hours or on public holidays.

All sessions are conducted remotely via video call unless otherwise agreed in writing. You are responsible for ensuring you have a suitable device, internet connection, and private space to participate effectively.

6. CANCELLATIONS AND NOTICE

6.1 Session Cancellations and No-Shows (All Programmes)

We understand that circumstances can change. However, last-minute cancellations and no-shows have a significant impact on our business. Accordingly, the following policy applies to all individual sessions across all programmes:

  • Sessions cancelled or rescheduled with more than 48 hours’ notice: we will make reasonable efforts to rebook within a reasonable timeframe, subject to availability.
  • Sessions cancelled with less than 48 hours’ notice: the session will be forfeit and will not be rescheduled, credited, or refunded.
  • Sessions where you do not attend and give no notice (a ‘no-show’): the session will be forfeit and will not be rescheduled, credited, or refunded.

In the event we need to cancel a session, we will provide as much notice as possible and will reschedule at the next mutually convenient time. We will not be liable for any loss you suffer as a result of our needing to reschedule, provided we act reasonably.

6.2 Fixed-Term Programmes

Fixed-term programmes (including any programme sold with a pre-defined duration, number of sessions, or end date, whether paid in full or by instalment) may not be cancelled midway through the programme term.

  • If you decide to stop participating in a fixed-term programme before it concludes, for any reason, no refund will be issued.
  • If you are paying by instalments, all remaining instalments remain due and payable in full regardless of your participation. We reserve the right to collect outstanding instalments automatically from payment details on file, or to pursue recovery through a debt collection agent or solicitor.
  • Non-attendance, non-participation, or non-engagement does not constitute notice of cancellation and does not affect your payment obligations.

6.3 Rolling Programmes

Rolling programmes (programmes with no pre-defined end date, billed on a recurring monthly basis) may be cancelled by giving at least 30 days’ written notice, subject to the following:

  • Notice must be given in writing via email to [email protected]. Notice given verbally, via social media, via WhatsApp, or through any other means does not constitute valid notice.
  • The 30-day notice period begins only when we have confirmed receipt of your notice in writing. You should allow reasonable time for confirmation and are advised to follow up if you do not receive confirmation within two business days.
  • If notice is given before your monthly payment date: your next scheduled payment will be your final payment, and your access will end 30 days after that payment.
  • If notice is given after your monthly payment date: your next scheduled payment will be your final payment, and your access will end 30 days after that payment.
  • Attempting to cancel by simply stopping payment, cancelling your payment method, or ceasing to participate does not constitute valid notice. You remain liable for all fees that fall due during the notice period.
  • We do not accept notice of cancellation submitted by a third party on your behalf unless you have authorised this in writing.

Please give as much notice as possible of your intention to leave to avoid any disruption or disappointment.

6.4 Magnetic Influence® The Mastermind

Magnetic Influence® The Mastermind operates on a rolling monthly subscription basis. The cancellation terms in clause 6.3 apply in full. In addition:

  • Membership cannot be paused, deferred, or transferred to another person without our prior written consent.
  • Your access to all Mastermind resources, community platforms, and group calls will cease at the end of your final 30-day access period.
  • Any content you have contributed to the group during your membership (including posts, resources, or comments) may remain visible to other members at our discretion.

6.5 Our Right to Terminate

We reserve the right to terminate your access to any programme at any time if:

  • You are in material breach of these Terms;
  • Your conduct is harmful to other participants or to us;
  • You fail to make payment within 7 days of it falling due; or
  • Continuing to provide the Services would, in our reasonable opinion, be inappropriate.

In the event we terminate your access for reasons of conduct or breach, no refund will be issued. If we terminate for any other reason, we will pro-rate any refund at our reasonable discretion.

6.6 Programme Pauses

Pausing or deferring your place on any programme is not a contractual right. Any pause must be agreed in writing and at our sole discretion. Unless we have agreed a pause in writing, your payment obligations continue unaffected.

7. PAYMENTS

7.1 Fees and Payment

Fees for our Services are as stated on our website or in any proposal, invoice, or agreement issued to you. All fees are in pounds sterling (GBP).

We accept the following forms of payment:

  • Bank transfer
  • Visa, Mastercard, and American Express
  • PayPal

By purchasing a programme or engaging our Services, you authorise us to charge the fees to your chosen payment method. If a programme involves recurring payments, you authorise us to charge your payment method on a recurring basis without requiring your prior approval for each individual charge.

7.2 Overdue Payments

Clients are responsible for ensuring all fees and instalments are paid in full and on time.

  • Accounts overdue by more than 7 days: we may attempt to collect payment automatically from payment details previously provided. If payment cannot be collected, we reserve the right to suspend your access to the Services until payment is received.
  • Accounts overdue by more than 7 days: interest will accrue daily from the date payment is due until full payment (including accrued interest) is received, calculated at 5% over the Bank of England base rate from time to time; and a fixed administration fee of £50 will be added to your account.
  • Accounts overdue by more than 30 days: we reserve the right to cancel your programme agreement and to instruct a debt collection agent or solicitor to pursue recovery of the outstanding fee, accrued interest, and costs incurred.

7.3 Price Changes

We reserve the right to change our prices at any time. We will give reasonable notice of any price changes that affect existing recurring subscriptions. Continued participation following notice of a price change constitutes acceptance of the new price.

7.4 Refund Policy

All sales are final. Save as expressly stated in these Terms or as required by applicable law, no refunds will be issued. Please ensure you have read the full programme description and these Terms before purchasing. If you have any questions before buying, please contact us at [email protected].

Clause 6 (Cancellations and Notice) sets out what happens to your payment obligations in the event of cancellation. Nothing in clause 6 creates an entitlement to a refund beyond what is stated in that clause.

8. SUBSTITUTION AND FORCE MAJEURE

We will always endeavour to deliver the Services as described. However, in the event of illness, emergency, or circumstances outside our reasonable control (including but not limited to acts of God, illness, bereavement, or technical failure), we may:

  • Reschedule a session to the next mutually convenient time;
  • Deliver the session in an alternative format (e.g., by phone rather than video); or
  • In exceptional circumstances, provide the session through a suitably qualified associate or substitute.

Any such changes do not entitle you to a refund or to terminate your programme agreement. We will communicate any such changes as promptly as practicable.

9. USER CONDUCT AND PROHIBITED ACTIVITIES

By accessing our Services, you agree not to:

  • Use the Services for any unlawful purpose or in breach of any applicable law or regulation;
  • Use the Services to harm, defraud, harass, threaten, abuse, or intimidate any person;
  • Post or transmit any content that is defamatory, obscene, discriminatory, or hateful;
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • Use any automated tools, scripts, bots, or scrapers to access or extract data from our website or Services;
  • Circumvent any security features or access controls of our Services;
  • Transmit viruses, malware, or any other harmful code;
  • Use our Services in any way that competes with our business or that is commercially exploitative without our consent;
  • Record any sessions, webinars, or group calls without the prior written consent of all participants;
  • Solicit clients or business from other members of any group programme or mastermind;
  • Take any action intended to harm our reputation, business, employees, contractors, or clients; or
  • Disclose confidential information belonging to us or to other clients.

Any breach of this clause may result in the immediate termination of your access to the Services without refund and may give rise to civil or criminal liability.

10. USER REPRESENTATIONS

By using our Services, you represent and warrant that:

  • You are at least 18 years of age;
  • You have the legal capacity to enter into these Terms;
  • All information you provide to us is true, accurate, and complete;
  • You will maintain the accuracy of your information and notify us promptly of any changes;
  • You will not use the Services for any illegal or unauthorised purpose; and
  • Your use of the Services complies with all applicable laws and regulations.

11. WEBSITE AND THIRD-PARTY CONTENT

Our website may contain links to third-party websites and content. These are provided for your convenience only. We do not endorse, control, or take responsibility for any third-party websites, products, or services. If you access any third-party website, you do so at your own risk and subject to the terms of that website.

We make every reasonable effort to ensure our website content is accurate and up to date. However, we make no warranty as to the accuracy, completeness, or currency of any content on our website. We reserve the right to update or remove content at any time without notice.

12. PRIVACY AND DATA PROTECTION

We are committed to protecting your personal data. We process your personal data in accordance with UK GDPR, the UK Data Protection Act 2018, and our Privacy Policy, which is available at: www.jaimiesarah.com/legal-page/privacy-policy

By using our Services, you consent to the processing of your personal data as described in our Privacy Policy. Our Privacy Policy forms part of these Terms and is incorporated by reference.

Our Services are hosted in the United Kingdom. If you access our Services from outside the UK, your data will be transferred to and processed in the UK.

13. REVIEWS AND TESTIMONIALS

If you provide a review or testimonial, you must:

  • Ensure it is truthful and based on your genuine first-hand experience;
  • Not include offensive, discriminatory, or defamatory content;
  • Not include references to illegal activity; and
  • Not be affiliated with our competitors if posting a negative review.

We may accept, reject, or remove reviews at our discretion. By providing a testimonial or review, you grant us a perpetual, royalty-free licence to publish and reproduce it for marketing purposes, including on our website, social media, and promotional materials.

14. SOCIAL MEDIA

If you link your social media accounts to our Services, you represent that you are entitled to share that access without breaching the terms of any third-party platform. Your relationship with any third-party social platform remains governed by that platform’s terms and is solely between you and the platform. We are not responsible for any social media content or the actions of any third-party platform.

15. DISCLAIMER OF WARRANTIES

The Services are provided on an ‘as is’ and ‘as available’ basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any results obtained through the Services will be accurate or reliable.

16. LIMITATIONS OF LIABILITY

To the fullest extent permitted by law, we and our directors, employees, contractors, and agents shall not be liable for:

  • Any indirect, consequential, incidental, special, or punitive damages arising from your use of the Services;
  • Any loss of profit, revenue, data, business, or opportunity;
  • Any decisions made by you in reliance on the Services or our advice; or
  • Any matters outside our reasonable control.

Our total aggregate liability to you for any cause whatsoever shall not exceed the total fees paid by you to us in the 12 months preceding the cause of action.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Definitely Definitely Ltd and its directors, employees, contractors, and agents from and against any losses, claims, damages, liabilities, and costs (including reasonable legal fees) arising from:

  • Your use of the Services;
  • Your breach of these Terms;
  • Your violation of any third-party rights, including intellectual property rights; or
  • Any harmful or unlawful act by you in connection with the Services.

18. SERVICES MANAGEMENT

We reserve the right to:

  • Monitor the Services for violations of these Terms;
  • Take appropriate legal action against anyone who, in our reasonable opinion, violates these Terms or applicable law;
  • Modify, suspend, or discontinue any part of the Services at any time without notice; and
  • Remove or restrict access to any content or contribution at our discretion.

We shall not be liable to you for any modification, suspension, or discontinuation of the Services.

19. TERM AND TERMINATION

These Terms remain in force for as long as you use our Services. We may terminate or suspend your access to the Services at any time, without notice, if you breach these Terms or for any other reason in our sole discretion.

If we terminate your access for breach of these Terms, you will not be entitled to a refund and any outstanding payment obligations remain due.

If your account is terminated for any reason, you must not attempt to create a new account or access the Services under a different name without our prior written consent.

Clauses which by their nature should survive termination (including clauses on confidentiality, intellectual property, payment obligations, and limitations of liability) shall survive the termination of these Terms.

20. ELECTRONIC COMMUNICATIONS

By using our Services, you consent to receive communications from us electronically (by email or via our website). You agree that all agreements, notices, and communications provided electronically satisfy any legal requirement for such communications to be in writing.

21. MODIFICATIONS TO THESE TERMS

We reserve the right to update these Terms at any time. We will indicate changes by updating the ‘Last updated’ date at the top of this document. Your continued use of the Services after such updates constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Services and give notice of cancellation in accordance with clause 6 if applicable.

22. DISPUTE RESOLUTION

22.1 Informal Resolution

We aim to resolve any issues or concerns you have promptly and fairly. If you have a complaint, please contact us in the first instance at [email protected]. We will acknowledge your complaint within 5 business days and aim to resolve it within 20 business days.

Where a dispute arises, both parties agree to attempt to resolve it informally in good faith for at least 30 days before commencing any formal proceedings.

22.2 Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in the EU, you may also have the right to bring proceedings in the courts of your country of residence under local consumer protection laws.

22.3 Binding Arbitration

For disputes not resolved informally, and excluding those set out in clause 22.4, the parties agree to resolve the dispute by binding arbitration conducted by a single arbitrator in accordance with the Arbitration and Internal Rules of the European Court of Arbitration. The seat of arbitration shall be London, England. The language shall be English, and the applicable substantive law shall be the law of England.

22.4 Exceptions

The following disputes are not subject to arbitration and may be brought in the courts of England and Wales:

  • Disputes concerning the enforcement or validity of intellectual property rights;
  • Disputes arising from allegations of theft, piracy, or unauthorised use; and
  • Claims for urgent injunctive relief.

23. CORRECTIONS

Our website and materials may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any such errors, inaccuracies, or omissions and to update content at any time without prior notice.

24. MISCELLANEOUS

These Terms, together with our Privacy Policy and any programme-specific agreement, constitute the entire agreement between you and us and supersede all prior agreements, understandings, and representations relating to your use of the Services.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right.

We may assign our rights and obligations under these Terms at any time. You may not assign your rights or obligations without our prior written consent.

No partnership, joint venture, employment, or agency relationship is created between you and us by virtue of these Terms.

25. CONTACT US

If you have any questions about these Terms, wish to give notice of cancellation, or wish to raise a complaint, please contact us at:

Definitely Definitely Ltd

167–169 Great Portland Street

5th Floor

London

W1W 5PF

Email: [email protected]

Phone: 07720290116

We recommend that you retain a copy of these Terms for your records.